Processing & Shipping

Effective Date: 1/2/2026

Processing & Shipping Policy

Order Processing Times

We offer both in-stock and pre-sale items. Please review processing times carefully before placing your order.

Pre-Sale Items
    •    Pre-sale items require 14-21 business days to process before shipping
    •    Processing time does not include weekends or holidays
    •    Orders containing pre-sale items may ship together once all items are ready

In-Stock Items
    •    In-stock items are processed within 3–5 business days
    •    Orders placed on weekends or holidays will begin processing the next business day

Once your order has shipped, you will receive a confirmation email with tracking information.

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Shipping Timeframes
    •    Shipping times vary by carrier and location
    •    Once shipped, delivery typically takes 2–5 business days (domestic)
    •    We are not responsible for carrier delays, weather delays, or incorrect address submissions

Please ensure your shipping address is accurate at checkout.

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Return & Exchange Policy

Due to the nature of our products and for hygiene reasons, all hair sales are final.

Final Sale Items
    •    All hair extensions, bundles, wigs, closures, frontals, and custom units are FINAL SALE
    •    No refunds, exchanges, or returns once the package has been opened or used

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Exceptions (We Will Make It Right)

We will gladly assist if:
    •    You received the wrong item
    •    Your item arrived damaged or defective

To qualify:
    •    You must contact us within 48 hours of delivery
    •    Provide clear photos and your order number
    •    Item must be unused, unaltered, and in original packaging

Approved issues will be resolved with a replacement or store credit at our discretion.

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Non-Returnable Situations

We do not accept returns for:
    •    Buyer’s remorse
    •    Incorrect length, texture, or color selected by customer
    •    Delays outside our control
    •    Failure to read product descriptions or policies